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How We Handle Your Account Information

We collect and process the information you share when you open an account, fund through bKash, Nagad or Rocket, and play on our platform.

Account data protectionWallet transaction privacyYour access rightsContact for requestsRetention and deletion
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tabaje How We Handle Your Account Information
DATA PRACTICES

How We Protect Your Information

Your account data, wallet transaction references and gameplay history are held on secure, encrypted infrastructure. We limit internal access to privacy-trained staff, log all data queries, and use SSL to protect information in transit. Here is what you need to know about how we handle your information day to day.

What We Collect

We gather account registration details, wallet transaction references from bKash, Nagad and Rocket, device and browser fingerprints, IP address and location signals, gameplay logs for slots and tables, and support chat transcripts when you contact us.

Cookies and Tracking

We use session cookies to keep you logged in, analytics cookies to see how visitors navigate the site, and preference cookies to remember language and display settings. You can disable non-essential cookies in your browser without losing core account features.

Data Retention

Active account records, transaction logs and chat history are kept while your account is open and for a limited period afterward to resolve disputes, meet legal requirements, and maintain security records. When you request deletion, we remove identifiers within a reasonable timeframe unless specific records must be retained.

Your Rights

You can request a copy of your data, ask us to correct errors, withdraw consent for marketing messages, and request account deletion. Contact us through email, live chat or account settings to start any of these processes, and we will confirm your identity before acting.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, request a change, ask us to delete your account, or raise a privacy concern, contact us through any of the channels below. We aim to respond within a reasonable timeframe and guide you through the process.

Email Send your data request or privacy question to our support email. Include your account username and a brief description of what you need—access, correction, or deletion—and we will confirm your identity before proceeding.
Live Chat Open the chat widget from any page, tell the agent you have a privacy or data request, and they will either handle it directly or escalate to the privacy team. Chat is the fastest way to start the process.
Account Settings Log in and head to your profile page, where you can update contact details, change communication preferences, and submit a data export or deletion request. The form routes your request to the privacy team for review.

Privacy Policy Questions

We collect your name, date of birth, email address, mobile number, and wallet account references for bKash, Nagad or Rocket when you register. We also log your IP address, device type, and browser to secure your account and detect unusual activity.

We store transaction references and timestamps to match deposits and withdrawals to your account balance. We share these references with our payment processor to clear your transfer, but we do not hold your wallet PIN or full account number.

Yes. Log in and visit account settings to request a data export, or contact support by email or live chat. We will verify your identity and send you a copy of your account details, transaction history, and chat logs within a reasonable timeframe.

Submit a deletion request through account settings, email, or live chat. We will confirm your identity, close your account, and remove personal identifiers. Some transaction and security records may be retained for legal or dispute-resolution purposes as explained in the policy above.

We share transaction data with payment processors to clear your bKash, Nagad or Rocket deposits and withdrawals. We may share anonymised, aggregated data with analytics partners to improve the platform. We do not sell your personal information to marketing or data-broker companies.

Log in and go to account settings, then turn off marketing communications in the preferences panel. You can also click the unsubscribe link in any promotional email, or reply STOP to marketing SMS. Account-related messages will still reach you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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